I have been an ASICS customer for many years. I ordered a jacket that do not fit and returned it. They claimed I didn’t sent it even though I have FedEx tracking showing that I sent it. Despite trying to work with them, I was told by the supervisor Kaleb C that he was the highest authority and would not authorize any return since they don’t have record of receiving it. Unfortunately, it is my word against their warehouse. Their warehouse has been shown to be faulty on multiple occasions but now I am out $175 without a jacket. Seems very unfair.
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