The problem is that no matter how you explain your bad experience with asics Canada and their bad customer service no body can sue them and they don’t give a dam shit about what is your review for this reason since no body is suing them I don’t think that they will ever ameliorate their behave and care for these reviews For that I will try to explain my experience with them On mid June 2025 I bought the latest nimbus 27 black from asics canada online directly and use it less then 4 months wearing it maximum twice a week for almost 30mn each time and possible once a week. To my surprised after looking the shoes that is still almost new I found a small tear in the front of it. Contacting the customer service I can’t tell you the struggle I faced from their tons of emails asking every time the same questions and the usual one about bills proof picture etc. After more then 10 emails they claimed that they can’t cover it because they consider that the tears is from normal use missing that it might be a default in fabric quality since its impossible to have this small tears in less then 4months of use from this simple miles on it. I can’t tell you the frustration I had from unprofessional customer services reply, and each time from a different replied person , But what can I do, since already the decision is taken and usually when they focus on not covering it they don’t see anything else. I tried to be nice and asked for a special discount on my next purchases since after all i didn’t find the money when I bought the first nimbus from them and specially when I was going to get a Hoka but someone told me go to get the Nimbus that is a very good running shoes and good company and that their reputation is so good To end in even refusing this small gesture of apology from them. Really, I’m not just surprised from this behave but very chocked to see it’s coming from a big company like asics. When a small store in the corner of a street would minimum behaved better and treated you with more respect I am really not only humiliated by their customers services and decisions but I hope that every one else take a lesson from my bad experience and I hope also that the money I paid for the shoes, someone in the company will pay it on his health since the money they earned from me is not blessed and from fraud stuff bad quality they sold it to me. The problem after saying that is will anyone on earth that have balls or at least a powerful men who can sue this behave from a scammed company like asics who does not homer their warranty claimRegards Peter M.
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