I engaged Asilia Africa to plan a September 2026 East Africa migration safari on Dec. 7, 2025. Jessica introduced herself as my dedicated specialist. I provided detailed requirements for a 13-day luxury itinerary, specified preferred camps, and indicated a budget of approximately $20,000 to $25,000 per person.
From the outset, communication was slow because of the holiday season. Jessica requested a scheduled Zoom meeting with my travel companion and me, so we could move the planning forward. On Jan. 29, 2026, during the call, Jessica assured us that a customized itinerary would be sent the following day. It has now been 4 weeks, and we have received neither the promised itinerary nor any follow-up communication.
For a trip of this scale and price point, timely communication and follow-through are basic expectations. A luxury safari requires careful planning and trust in the operator. Unfortunately, this experience demonstrated a lack of responsiveness and reliability that would give any discerning traveller pause.
Prospective clients planning high-end travel may wish to carefully consider whether this level of service meets their expectations.
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Asilia Africa is a leading safari operator offering immersive, conservation-driven experiences across 17 camps in Kenya, Tanzania, and Uganda. With expert guides, warm hospitality, and eco-luxury stays in prime wildlife areas, Asilia combines adventure with purpose. As a B Corp-certified member of the Nawiri Group, every journey supports local communities, protects ecosystems, and promotes sustainable tourism.See more
