In my case, they didn't respect their own contract terms:I created a policy with Asisa through their website and afterwards, I learned that if I want English support, I need to create a policy with a different department. That department asked me to cancel my existing policy and create a new one with them because they can't move it over or cancel it for me. As my contract clearly states, I am able to cancel my agreement within 14 days of signing. I submitted my cancellation request on the 11th day. They only responded two weeks later and told me that I can only cancel after 12 months and that I still need to pay for my initial policy, even though by this point I had the new one created. So they effectively asked me to pay for two policies for the same person. This goes against their own contract terms and against consumer protections and despite this, they have repeatedly refused to cancel the policy.Be very careful when you create a policy that you create it with the right department from the beginning, otherwise trying to cancel will be a nightmare.
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ASISA es una aseguradora creada en 1971 y que ofrece seguros de salud, dentales, de vida, accidentes, decesos, mascotas y asistencia en viajes y que lidera el Grupo ASISA, el grupo privado de salud más grande de España que cuenta con casi 6.000 empleados.
ASISA cuenta con una extensa red asistencial propia, el Grupo Hospitalario HLA, que agrupa a 16 hospitales y 36 centros médicos multiespecialidad con unidades de referencia en tratamientos de última generación, lo que le convierte en el mayor grupo hospitalario español propiedad de una aseguradora. Esta red asistencial propia se completa con casi 110 clínicas especializadas en tratamientos dentales, oftalmológicos, auditivos, de reproducción asistida, etc.See more