Bought power wheelchair that costs over $1000 late 2024. The wheelchair went dead in late October. I contacted their customer service and was told the battery and charge only has one year warranty and refuse to send me battery and charger replacement.
When I bought the wheelchair it has a five year warranty, I asked them to honor the five year warranty but refuse to send me a replacement battery and charger.
Customer service wanted me to buy their replacement battery and charger. However, their charger costs $149.99. It's quite expensive.
The strange thing is on their website the charger has a five year warranty. It seems to me this company is purposely giving me an inferior charger which comes with wheelchair and wanted customer to pay more money.
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