Review Time
Bought power wheelchair that costs over $1000 late 2024. The wheelchair went dead in late October. I contacted their customer service and was told the battery and charge only has one year warranty and refuse to send me battery and charger replacement.
When I bought the wheelchair it has a five year warranty, I asked them to honor the five year warranty but refuse to send me a replacement battery and charger.
Customer service wanted me to buy their replacement battery and charger. However, their charger costs $149.99. It's quite expensive.
The strange thing is on their website the charger has a five year warranty. It seems to me this company is purposely giving me an inferior charger which comes with wheelchair and wanted customer to pay more money.
Bought power wheelchair that costs over $1000 late 2024. The wheelchair went dead in late October. I contacted their customer service and was told the battery and charge only has one year warranty and refuse to send me battery and charger replacement. When I bought the wheelchair it has a five year warranty, I asked them to honor the five year warranty but refuse to send me a replacement battery and charger. Customer service wanted me to buy their replacement battery and charger. However, their charger costs $149.99. It's quite expensive. The strange thing is on their website the charger has a five year warranty. It seems to me this company is purposely giving me an inferior charger which comes with wheelchair and wanted customer to pay more money.
Do not do business with this company! I was in the hospital for just under 31 days - a month - broken hip. Oh wow. I just found out something. ASJMREYE used to be rated F with the Better Business Bureau. Now their rating has slipped below that. From the Better Business Bureau website:"ASJMREYE is NOT a BBB Accredited Business.To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process."My son bought me a lift chair for my safety in April 2023. I am a fall risk and break bones in falls - i.e., hip, ribs, wrist, both collarbones, foot, head injuries, and more (complications of my neck being broken twice). It was delivered promptly in mid-may 2023. It worked great until 2024. When I tried to lower it, it would not go down. The transformer burned out. I contacted ASJMREYE. It took almost three months to get the transformer. My caregiver hooked it up. I am unable to bend down. Within 10 minutes, we smelled something burning. The line the transformer was plugged into got so hot, it could have burned my house down. Sparks were flying from it. Rather than replace my chair, the company sent a remote - 3 months later! The massage and heat stopped working in April 2024 before the transformer went out. They did not answer that email or request for a new chair. I told them again after the remote made the chair kind of work. Their answer? The heat and massage are only guaranteed for a year. They had ignored my first email. The remote makes the chair work sometimes. Sometimes, it is stuck with the legs up and sometimes they fall. I've requested replacement for over a year now. These people lie! Go figure! They said their home office is in CA. I found out it is in China. I turned them into the Better Business Bureau (who can do nothing but give ratings), and to the Board of Consumer Affairs. I am about to turn them into the Federal Trade Commission, and the Federal Attorney General as well as our President who is giving sanctions to companies such as this one. To top it off, the chair got stuck again. I had to get up. I needed it to lift. It didn't work. I fell. I broke my hip. They still refuse to answer my emails. Now I'm on a walker - not fun. Do NOT purchase anything from them.
This recliner is by far the best I have used. The quality and craftsmanship is unmatched. Well made with quality materials. The massage is vibratory with adjustable intensity and the heat is only on the lumbar area. The lift and recline are smooth and quiet, and the remote to control it is very convenient.
Not a big fan of shopping online, especially considering that you can't experience a trial before you buy. During the consultation process, the customer service agent answered all my questions and gave me the best discounts at the time, and the return and warranty policy gave me some peace of mind. The final product I received was of good quality and I will still buy from here if I need it again.
ASJMREYE did a great job with everything. We had some issues with assembly and the customer service team stayed engaged throughout the process with quick and clear communication. We can communicate by phone, email, or online chat on the website, and I can feel that they are committed to providing the best customer service. I love the power recliner, it runs well and the massage heat is very comfortable.
To be honest, the fact that I spent so much money online without seeing it in person ahead of time worried me, although I did refer to some of the other buyers' reviews and pictures. The result is that my chair looks even better than the online pictures, not to mention functions just as described. I'm so glad I chose your product.
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