Everything went wrong. The representative wanted to connect with a tech expert and then requested a $1.00 charge that would supposedly be refunded. I attempted this five times but eventually gave up, only to discover they had charged my card five times, each for $100! I have been trying to get a refund, but the automated system keeps pushing me to pay more to speak with someone. It just happened again; they tried to take advantage of me once more! Each time they promised to transfer me to tech support, I couldn’t communicate or leave a comment, only pressured to pay. Total ripoff!
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