askanexpertonline.com

4.8
4.8 Based on 115 reviews

24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help reso...

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Average Rating

4.8

/
5

115 Reviews

5 Star
85%
4 Star
7%
3 Star
2%
2 Star
1%
1 Star
5%

All Reviews

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Review Time

Rev Charles A Cox
Tyler really know his stuff. He and I came up with many different ways of determining how to solve t

Tyler really know his stuff. He and I came up with many different ways of determining how to solve the ink problem but printer experts will have to take a look to see what the two of us could not see. Tyler and I took turns looking at obvious things and trying some means beyond the ordinary. When new ink did not fix the ink problem I knew it was something a printer specialist was needed.

5
Date of experience: Feb 26, 2026
George FitzGerald
Pearl Wilson and Jason got me back onto Peacock by helping me reset my password that I had forgotten

Pearl Wilson and Jason got me back onto Peacock by helping me reset my password that I had forgotten ... They used messaging very well ... They deserve a raise in pay for being so helpful ... It took me only about 15 minutes once we started.

5
Date of experience: Feb 14, 2026
Janie Lewis
Exceptional support and dedication.

The representative was incredibly helpful and detailed. Even though this is a challenging issue that remains unresolved, they provided every possible solution to attempt to address it.

5
Date of experience: Jan 15, 2026
Charl Patterson
Complete scammers

Complete scammers - In December 2025, through an online platform, they requested my credit card information and immediately charged me $8.00. When I had a question, they claimed they couldn't help. Then, they charged a $69.00 monthly membership fee without my consent. After I raised an issue about the $69.00 fee, they refunded it. However, in January '26, they charged another $69.00 fee to my card. What a frustrating experience with this company.

1
Date of experience: Jan 08, 2026
ToOonZ
Complete Frustration with the Service

Everything went wrong. The representative wanted to connect with a tech expert and then requested a $1.00 charge that would supposedly be refunded. I attempted this five times but eventually gave up, only to discover they had charged my card five times, each for $100! I have been trying to get a refund, but the automated system keeps pushing me to pay more to speak with someone. It just happened again; they tried to take advantage of me once more! Each time they promised to transfer me to tech support, I couldn’t communicate or leave a comment, only pressured to pay. Total ripoff!

1
Date of experience: Dec 22, 2025
Deborah C.
Disappointing Experience with Unclear Charges

A few months back, I engaged with a service online and agreed to a $5 fee. I can't even recall my original question, but after waiting on hold for a long time, I eventually hung up. I was completely unaware that I had committed to a $40 monthly fee. Additionally, I was charged the initial $5, but I never utilized their services. I didn't notice the $40 charges for four months, and they only refunded one month's fee. I've tried reaching out to their support team, but they refuse to communicate with me. I wonder how many others have unknowingly paid $40 a month without receiving anything in return.

1
Date of experience: Dec 06, 2025
askanexpertonline.com Customer
Very nice.

Very nice.Made it easy to return product.

5
Date of experience: Nov 10, 2025
William Taylor
Brandon was very knowledgeable and even…

Brandon was very knowledgeable and even provided a link for repair parts.

5
Date of experience: Nov 10, 2025
jaime goggans
New Positive View of Just Answer

In the past I’ve been against using Just answer due to the experiences of no real help, HOWEVER, this experience changed my mind. I’ll be trying Just Answer again in the future.

5
Date of experience: Nov 10, 2025
Barbara
fast and accurate service

Dino seemed knowledgeable and friendly - knew problem right away

5
Date of experience: Nov 10, 2025

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Business Details

  • 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.See more

  • email SupportTP@justanswer.com
  • call 8008055962
  • language https://askanexpertonline.com

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