Had a fridge freezer being delivered 10/10/25 took the day off work received a 2 hour time slot day before. day of was at home waiting to received a txt and email saying to rebook as they couldn't deliver as no one was home which I was. Contact hughes who said arrow had tried to deliver and no one was home. Told them I've had been home and had received any call and no lorry had enter my close. They were understanding and tried to get this sorted to no avail. Spoke arrow extremely rude and not helpful. Told unless I had cctv footage to show they didnt knock nothing they would do. I had spoken to my neighbours who said they had seen someone walk to my door and walk away. They took a picture of the door. Explained this and ignored.Managed to rebook delivery for 13th to wake up to a text the day before to say it was cancel. Rang hughes to find out what was going on to be told arrow had damaged my fridge and wouldn't deliver fridge is now out of stock lucky my old one hadn't been picked up. Will not be buying from anyone who uses them to deliver
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