Review Time
If only I could leave a minus score!! Customer service is a joke, online chat useless, what's app useless too. Driver didn't deliver or even attempt to deliver and then I was sent a photograph of "my house" which was clearly AI. Disgusting service, and no resolution.
I’m appalled by the service today. The lies and games from the delivery drivers is utterly shocking. No delivery as of yet as they came before the time slot but said it was during the time slot. They continue to phone me constant but not let it actually ring so I ring straight back and guess what no answer!!!! What kind of people have you employed as drivers as this is unfair and unacceptable.To tell me to re book, I’ve taken a day off today too and not moved from my kitchen where I can see my front door. I don’t want to waste another day off work for the same thing to happen again.
Rude men, barged into my house without a greeting. Parked in the road blocking traffic, no trolley, refused to put it in place, then refused to take old fridge as could see it wasn’t a totally easy job.Then acted threatening towards me when I said I didn’t want it. If they can’t take the old one then I can’t accept the new one.I would NEVER in my life allow a delivery from these people again. It’s clear they were unprepared and unprofessional, as well as smug and rude. Installation and recycling would clearly require a trolley and would take more time to complete than parking and blocking traffic would allow . Very say they only use arrow xl for large items so do not order from them.
Had a fridge freezer being delivered 10/10/25 took the day off work received a 2 hour time slot day before. day of was at home waiting to received a txt and email saying to rebook as they couldn't deliver as no one was home which I was. Contact hughes who said arrow had tried to deliver and no one was home. Told them I've had been home and had received any call and no lorry had enter my close. They were understanding and tried to get this sorted to no avail. Spoke arrow extremely rude and not helpful. Told unless I had cctv footage to show they didnt knock nothing they would do. I had spoken to my neighbours who said they had seen someone walk to my door and walk away. They took a picture of the door. Explained this and ignored.Managed to rebook delivery for 13th to wake up to a text the day before to say it was cancel. Rang hughes to find out what was going on to be told arrow had damaged my fridge and wouldn't deliver fridge is now out of stock lucky my old one hadn't been picked up. Will not be buying from anyone who uses them to deliver
Delivery guaranteed for today. Last night I get a text saying it’ll arrive Saturday, so I contact support to ask why and I’m told it’s due to lack of availability. I had made sure I was home for this delivery and it’s pushed back 2 days with only a few hours notice. Then they confirm delivery for Saturday and I get a text after that saying I need to book the delivery.. what?? So I follow the link and the closest date is the following Tuesday.. so I start another chat to find out why and I get half assed, lazy responses that don’t answer the question. Absolutely dreadful communication and even worse customer service. As soon as I ask for a complaints email address they stopped responding. Just awful. Avoid at all costs.
Where do I start. Purchased a tumble dryer from Hughes delivery went smoothly with the hughes own delivery absolutely amazing on time and extremely helpful and very reliable from delivery men from Hughes’s. Unfortunately the new machine had a problem, so contacted Hughes’s and because we needed a replacement quickly Hughes’s arranged the replacement and collection of the faulty machine using (Arrow AX) on the day before the replacement got a text message with the 2 hr time slot , for the following day, on the day of the replacement Arrow xl was running a bit late so I waited , then suddenly I received a text message saying unable to deliver customer not at home , I was at home, card left , but no card , I left note on the main door for arrow xl explaining the door was on the latch and to come in, any way had to rearrange for 3 days later, same again got a text message but this time it only had text for collection so I got in touch with arrow xl customer service explained my concern but I was reassured my replacement tumble dryer will be on the truck for delivery and the collection will also be fulfilled, so when the arrow al guys arrived they informed me that there was no delivery for me just a collection, and was told we would have to rearrange for the delivery of the replacement tumble dryer, I got in contact with Hughes’s and told them we would like a full refund, and Hughes’s customer service team fully understood, but in the future I will check to see if any company I purchase a item from use Arrow xl for their deliveries, and if they do I will go elsewhere for my purchase, arrow xl are letting themselves down and letting the company you purchase from down but most importantly letting the customer down, it was nothing but very stressful for us
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