Where do I start. Purchased a tumble dryer from Hughes delivery went smoothly with the hughes own delivery absolutely amazing on time and extremely helpful and very reliable from delivery men from Hughes’s. Unfortunately the new machine had a problem, so contacted Hughes’s and because we needed a replacement quickly Hughes’s arranged the replacement and collection of the faulty machine using (Arrow AX) on the day before the replacement got a text message with the 2 hr time slot , for the following day, on the day of the replacement Arrow xl was running a bit late so I waited , then suddenly I received a text message saying unable to deliver customer not at home , I was at home, card left , but no card , I left note on the main door for arrow xl explaining the door was on the latch and to come in, any way had to rearrange for 3 days later, same again got a text message but this time it only had text for collection so I got in touch with arrow xl customer service explained my concern but I was reassured my replacement tumble dryer will be on the truck for delivery and the collection will also be fulfilled, so when the arrow al guys arrived they informed me that there was no delivery for me just a collection, and was told we would have to rearrange for the delivery of the replacement tumble dryer, I got in contact with Hughes’s and told them we would like a full refund, and Hughes’s customer service team fully understood, but in the future I will check to see if any company I purchase a item from use Arrow xl for their deliveries, and if they do I will go elsewhere for my purchase, arrow xl are letting themselves down and letting the company you purchase from down but most importantly letting the customer down, it was nothing but very stressful for us
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