Delivery guaranteed for today. Last night I get a text saying it’ll arrive Saturday, so I contact support to ask why and I’m told it’s due to lack of availability. I had made sure I was home for this delivery and it’s pushed back 2 days with only a few hours notice. Then they confirm delivery for Saturday and I get a text after that saying I need to book the delivery.. what?? So I follow the link and the closest date is the following Tuesday.. so I start another chat to find out why and I get half assed, lazy responses that don’t answer the question. Absolutely dreadful communication and even worse customer service. As soon as I ask for a complaints email address they stopped responding. Just awful. Avoid at all costs.
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