Emotionally baits pet owners by saying you can speak to a vet 24/7. I went through the AI and it told me it will only be a $5 fee. It did not disclose I would have to pay a $65 monthly subscription. So after I went through and paid, I checked my bank account and saw they charged me 65$. I didn't freak out right away because when I saw that I can get a call on my phone from the vet maybe it'll be valuable advice but, low and behold I did not get a call at all or a response to chat messages. This really sucks because on weekends all the vet hospitals are closed and on top of that the emergency hospitals barely have any knowledge of exotic pets. I was in distressed and desperate to get an answer to help my hamster that is having a stroke and this website took advantage by billing me. If I can give this website zero stars I would. God is watching you. Update: (6 am eastern on September 21st the following day)I actually got a response at 4 am eastern from an expert but, I responded at the time because I have to wake up for work anyways. The expert gave me some good advice on what to do I'll give her that. She wasn't able to call me but, she supported me and was empathetic through text. I now update my review to 3 stars because, I still was billed 65 dollars unexpectedly. I would of been fine with it if I was warned about being billed this much. I would have used a different card.
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