Poor Billing Practices. Not really up front with membership. Yes, its listed in the terms. Although, it is not really noticeable especially when you are stressing over answers for a pet that is ill. No notices were sent after signing up either. I thought it was a one time fee for an answer. When contacting the company they would not return 1 of the 3 monthly charges as a courtesy. It was my fault for not reading the details but I thought they could be nice and return 1. No, they were not even understanding as to why something like that could happen. They are good with knowing how to make money of their system. Doesn't leave me with a comforting feeling for the care of my pet.
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