First I used this site to determine if my dog had parvo. They couldn't give me an accurate description of symptoms. My dog ended up passing. While that wasn't there fault, they have this hidden membership that once you pay to ask ONE QUESTION you are signed up for. No, there is no way to cancel unless you are aware of the membership fee which they don't tell you anything about while you are paying to ask a question, they do not provide an email regarding the membership or anything. And it is very hard to cancel and the customer service team is not aware of the prompts their company provides! You will not get a refund for unwanted memberships and when you do call and cancel make sure to call repeatedly to ensure it's cancelled because if you don't they will charge you again and tell you they can't refund it. JUST GO SEE A VET. This service is not worth the headache! Oh yeah and don't ask to speak to a supervisor because you NEVER will! You are just going to be out of another $33 until you confirm the next month that it really is cancelled. TERRIBLE customer service! I am not one to step out of my character because I have worked in customer service for years and I understand how it goes but with these people I was super upset before I knew it!
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