I've owned many pairs of these boots, and they usually wear out in less than 5 months, which I accept. However, a recent pair that I wore lightly completely fell apart. The customer service provided me with a cobbler's contact info but offered no further assistance, ignoring all my emails. The cobbler informed me that the company uses low-quality glue for the soles and that I would be charged for repairs. I reached out to their European headquarters with no response. At $325 a pair, I expected much better treatment.
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