asolo-usa.com

1.6
1.6 Based on 10 reviews

...

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Joelle
Defective shoes and poor customer service

I bought a pair of shoes for $225. After testing them for 20 minutes indoors, I had no issues. However, when I tried them on synthetic turf, I developed a sore spot on my right foot after just 10 minutes. My son also experienced the same issue. The shoes were defective out of the box, but the company claims it’s a warranty issue and won’t pay for return shipping or refund. They don’t return calls or answer the phone. Additionally, I ordered a size 9.5, but the shoes were marked as size 9 inside. The company has made the return process overly complicated. Summary: defective shoe from the start, yet they refuse to take responsibility.

1
Date of experience: Jun 16, 2020

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