asos.com

If I could give them 0 stars, I would! I will never make a purchase through ASOS again. I purchased

If I could give them 0 stars, I would! I will never make a purchase through ASOS again. I purchased an item some time ago, and received my order shortly after. The item was not suitable for me, but when I tried to start the return process on the ASOS app, the item shows as ‘dispatched’ instead of delivered, disallowing me to begin the return. The only way to get help from ASOS is by live chat, which at this point I have contacted at least 15 times. Each time, I am promised that their partner brand would email me a QR code for the return by email within 24 hours. NOTHING HAPPENS every time. I keep contacting them again, and they keep saying the same thing. The return period is almost expired, and no doubt that they would reject a return if made now. ASOS informed me that this issue has been escalated to their customer escalations team, and that I would be contacted within 24 hours, but 72 hours have now passed and still nothing. I will NEVER purchase an item from them again, because they are forcing me to keep an item I don’t want, and pocketing my money.

Date of experience: Feb 19, 2026