Review Time
I missed the 14-day return re-registration window by just one day, but was still well within the 28-day return period. I reached out to customer service hoping for a small exception, but unfortunately they were unable to help. I little flexibility would have been great.
Dear Asos,
I have been unable for 2 weeks to return my items, since the QR CODE you provide does not work with ANY OF THE PARCEL MACHINES, incl the one I used to receive the order. I am losing my mind as I cannot get any help from your customer support other than a new QR CODE, which never works. I want to return my items and my money back. This is not okay that I cannot return items and if I tell that your QR CODES are not working, you just give another code, which does not work in any of the parcel machines. And each time I tell you that the provided QR CODE does not work as I stand next to the parcel machine, you closw the chatbot and tell that it should work. This is not the way to treat customers when they want to return items.
Return request is mismanaged second time .No notifications and it’s been 10 days refund is not processed . Customer care is not helpful . This is the most confusing and un friendly website .
I will not be shopping with ASOS again. Three out of six orders have contained an incorrect item, always the correct brand but the wrong style or size. I have paid for an ASOS premier account probably for well over 10 years but in the last 3-6 months they just seem to send out whatever they feel like. I would rather pay several delivery fees direct to the brand, than go through the faff of returning things I didn't order in the first place.
Absolutely awful experience. Lost parcel that no one (3 hours and 5 different agents) still did not resolve !!! Totally frustrating, time wasting, terrible customer service. Avoid at all costs it’s just not worth the trouble…
I’ve been a loyal customer for years but not anymore. Will not be renewing my subscription
They don’t even deserve 1 star!! I was issued the wrong refund (an issue at their end, not mine). When I first contacted customer care they appeared helpful and I received an email stating the difference had been refunded. Fast forward 2 months and I have contacted my bank. I was getting fobbed off from ‘customer care’ stating that there is no clear time frame for a resolution. CHECK YOUR REFUNDS or better yet…. Don’t shop with them!!!!!!
I brought a icecream varsity jacket came fast love the jacket what I don’t like it had sticky gum in it and pack of gum with 2 gum inside now I gotta take it to the cleaners to get pocket clean out first time ordering and won’t b ordering from them again
They use starlink as delivery partner. They throw packages around the neighborhood, most likely not your address, and don’t even bother getting to the porch. Package got lost and there’s is not one soul at asos you can talk about it. Avoid at all cost.
I’m not surprised ASOS has low reviews. My experience with your customer service was extremely poor. Manager Bhat and CR Dingku were dismissive and unwilling to listen. There was no empathy or effort to help.
I only requested a one-day extension to return my items. In the past, a team member was able to assist me with the same request, so I know it’s possible. This time, however, I was simply told no without any consideration. If you are working as customer representative then act like one. The money is not coming out of your pockets. It is my hard earned money. All i requested was a day.
All items are in original condition. Due to circumstances beyond my control, I couldn’t return them on time. I’m now waiting to hear from the escalation team.
This experience has been very disappointing, and I won’t be shopping with ASOS again.
If I could give them 0 stars, I would! I will never make a purchase through ASOS again. I purchased an item some time ago, and received my order shortly after. The item was not suitable for me, but when I tried to start the return process on the ASOS app, the item shows as ‘dispatched’ instead of delivered, disallowing me to begin the return. The only way to get help from ASOS is by live chat, which at this point I have contacted at least 15 times. Each time, I am promised that their partner brand would email me a QR code for the return by email within 24 hours. NOTHING HAPPENS every time. I keep contacting them again, and they keep saying the same thing. The return period is almost expired, and no doubt that they would reject a return if made now. ASOS informed me that this issue has been escalated to their customer escalations team, and that I would be contacted within 24 hours, but 72 hours have now passed and still nothing. I will NEVER purchase an item from them again, because they are forcing me to keep an item I don’t want, and pocketing my money.
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