I’m not surprised ASOS has low reviews. My experience with your customer service was extremely poor. Manager Bhat and CR Dingku were dismissive and unwilling to listen. There was no empathy or effort to help.
I only requested a one-day extension to return my items. In the past, a team member was able to assist me with the same request, so I know it’s possible. This time, however, I was simply told no without any consideration. If you are working as customer representative then act like one. The money is not coming out of your pockets. It is my hard earned money. All i requested was a day.
All items are in original condition. Due to circumstances beyond my control, I couldn’t return them on time. I’m now waiting to hear from the escalation team.
This experience has been very disappointing, and I won’t be shopping with ASOS again.
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