Dear Asos,
I have been unable for 2 weeks to return my items, since the QR CODE you provide does not work with ANY OF THE PARCEL MACHINES, incl the one I used to receive the order. I am losing my mind as I cannot get any help from your customer support other than a new QR CODE, which never works. I want to return my items and my money back. This is not okay that I cannot return items and if I tell that your QR CODES are not working, you just give another code, which does not work in any of the parcel machines. And each time I tell you that the provided QR CODE does not work as I stand next to the parcel machine, you closw the chatbot and tell that it should work. This is not the way to treat customers when they want to return items.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit ASOS.com – The Online Fashion Store.