I had coverage for two years, and my dog experienced her first seizure a year into the policy, which they covered for the initial visit ($180). However, when she had two more seizures eight months later, the vet expenses were much higher, and they denied coverage, wrongfully labeling it as a pre-existing condition, even though they had covered it before when the bill was only $180. This company seems eager to take your money while your pet is healthy, but will abandon you when you actually need help. UPDATE: I contacted the number provided in their response to discuss the situation further, and they admitted they had made a mistake covering the first seizure visit. So not only will they deny you after reaching your deductible, but they will also claim internal errors to refuse any future claims when you need to use their benefits. Extremely unethical practices. They even dismissed their CFO in March '25 for whistleblowing on their dubious tactics regarding claim denials; you can find information about "Gordon Lavalette" online.
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Founded in 1997, we’re one of the oldest pet insurance companies in the US. Over the past 20 years, we’ve covered more than 600,000 pets while processing more than 2.2 million claims through our insurance underwriters.
With our experience and strategic partnership with the ASPCA®, you can rely on us to provide reliable, affordable, and trustworthy coverage so your pets can live happier, healthier, longer lives.
The ASPCA® is not an insurer and is not engaged in the business of insurance. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution. See more
