They are fraud stay away from ASPCA . They got claim for my doctor for Anal Sac Disease and all notes and records indicated clearly by licensed vet reason for visit Anal Sac Disease. ASPCA instead of paying for this claim denied me and said reason for denial: ALLERGY - preexisting. When i called each time spoke to someone who clearly couldn’t understand basic English which was frustrating. But finally spoke to a manager and she said YOU ARE CORRECT this is NOT allergy or preexisting not sure why denied for that. You provided all evidence and papers THIS IS ANAL SAC disease reason for vet visit. I said to the manager can you mow pay the claim since finally someone cared to check and agreed you denied us incorrectly, she said No ma’am. It is already denied but if you like file a appeal takes 90days hopefully second time whoever review it check all forms correctly and pay the claim. This is clearly SCAM from insurance company. We donated yearly to apcsa cancelled that immediately and not cancelling my policy because that is what they want refuse to pay and refuse to make corrections so you get frustrated and cancel move on But we are going to file formal complaint against them as we have all evidence this is fraud act by refusing to pay the claim based on the policy we paid for years.
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Founded in 1997, we’re one of the oldest pet insurance companies in the US. Over the past 20 years, we’ve covered more than 600,000 pets while processing more than 2.2 million claims through our insurance underwriters.
With our experience and strategic partnership with the ASPCA®, you can rely on us to provide reliable, affordable, and trustworthy coverage so your pets can live happier, healthier, longer lives.
The ASPCA® is not an insurer and is not engaged in the business of insurance. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution. See more
