The technician came to inspect and replace our one-way rat valve in the exterior drain, which had been frequently clogging and blocking the drain. He was incredibly helpful and polite, clearly explaining the issue and outlining all possible solutions. He pointed out that the pipes were old and slightly misaligned, causing water pooling and slow drainage, which affected the valve's performance. He worked diligently for several hours, keeping us updated on his progress and encouraging us to ask questions. Before leaving, he even requested a mop and bleach to clean and mop the floors. He ensured he was satisfied with the performance of the new trap, which was challenging to install due to the pipe size. Additionally, he showed us the work done on the CCTV camera and confirmed our satisfaction before his departure. I highly recommend this technician and the service, as we have relied on them for several years.
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