I purchased an Umbra toilet roll holder/dispenser unit from this company via Amazon. It arrived missing the two screws that hold the unit together, but we didn't notice straight away as we were decorating the bathroom and so hadn't actually opened it until last weekend. I spoke with Amazon who said they'd contact the seller.I then receive a message from the seller, Aspen of Hereford, saying they would do nothing to help as I hadn't reported the issue "in time". Didn't even offer to supply the missing screws.So I contacted Umbra direct and they supplied the parts within two days free of charge. What a shame that Aspen of Hereford cannot offer any semblance of customer service.
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