July 1, 2025 NOTE: Bank is GreenFi, formerly known as Aspiration, with Banking Services provided by Coastal Community Bank, Member FDIC. 4551 Glencoe Ave, Ste 300, Marina Del Rey, CA 90292.... COMPLAINT: On June 12, 2025 I submitted a Billing Dispute to GreenFi / Coastal Community Bank regarding 5 charges for Bitcoin that I purchased from a merchant that were never received / never deposited into my Bitcoin wallet. I was asked for more specifics by the bank, which I provided, including screenshots of my Bitcoin wallet showing that the purchases were never fulfilled by the merchant. On June 24, 2025 I was informed by the bank that the merchant is contesting my claims and they would therefore be sending the case to pre-arbitration. On July 1, 2025 the bank issued credits to me for the disputed charges then immediately reversed those credits, telling me they had closed the dispute in favor of the merchant, WITHOUT following through with arbitration. Though these disputed charges are all related to purchases made online with my debit card, the bank is claiming that the disputes do not fall under Regulation E due to the "nature of my claims" against the merchant, even though Regulation E includes the definition of Electronic FundTransfers as purchases made with a debit card. I have provided proof to the bank to support my claims and they refuse to act.UPDATE: July 8, 2025Bank posted a reply under my original review that a Customer Service Manager had reached out to me to resolve this issue. THAT IS A LIE. Prior to posting this review I had already dealt with the Customer Service Manager and they are the one that told me they would not help me any further. NO ONE has reached out to me since I posted the review. I have had to file official complaints with the controlling bank (Coastal Community Bank), the state of California where the bank is located, the Federal Reserve, the Office of the Comptroller of the Currency, and Mastercard. UPDATE July 16, 2025:Mastercard responded to my complaint about the bank and said that they contacted the bank and the bank informed them that they would be reaching out to me to resolve the issue, which they still have not, another LIE, just like they posted in their response to my review here. Additionally, the Federal Reserve confirmed receiving my complaint about the bank and stated they will be looking into it as well.THIS BANK HAS NO INTENTION OF FOLLOWING ANY LAWS OR DOING THEIR JOB TO PROTECT CUSTOMERS AND I WILL NOT BACK DOWN EVEN IF WE HAVE TO GO TO COURT.
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