Review Time
Absolutely horrid service. Opened a new checking account with them. Then they closed the account 2 days later without telling me why. I called and asked why and they said they had no information and they can't provide any further details and I just have to move onto a different bank. Wouldn't recommend them to anybody.
They have gone downhill as a company. I was banking for years with Aspiration with great results and customer service. Today, 10/20/2025, I had two clearly fraudulent charges, both just over $500, out of state, and with weird names attached to the charges. I was told nothing could be done until they went out of pending status, and that I'd have to call back to dispute and open an investigation, and that if I wanted a new card faster than 7-10 days, I'd have to pay $34.95 and request that be reimbursed. I have an account with a local credit union where I'll now be putting all my money. I'm really sad, as I really liked being able to support a company that works to save the environment, but if they aren't protecting my investments and money, then it's not a win win situation.
I am so happy that GreenFi exists as a better option to banking with the ones that fund fossil fuels. I’ve been a satisfied customer for over three years now and it’s been great to see GreenFi continually add new features to improve the customer experience. Thank you for listening to customer feedback and for your continuous improvements to GreenFi. I'm thrilled to see new features, improvements, and growth every year and look forward to seeing more in the future!
I created an account here maybe around 6 years ago because of its ethical policies to not invest in fossil fuel and similar "bad" industries and instead investing in ethical companies. Usually traditional banks have huge business accounts with environmentally and ethically unfriendly companies where businesses make money through the bank via higher interest and other investments. I believe Aspirations network of banks are not involved in this. (I haven't done deep research but that's what I got from reading Aspiration's mission)Also I like the fact that Aspiration doesn't require annual fees and make it optional. If I wanted additional perks like 6% back in ethically invested companies and higher interest in savings I can optionally apply for green fi (aspiration) plus card for around $50/year. They also have an investment fund people can invest in but it has a pretty high management fee, which is why I didn't pick this. The app for the bank is easy to use. Similar to other ethical banks and B corp banks like amalgamated, aspiration/green fi is a good choice for ethical investors who want to get away from big banks.
I am trying to transfer money out of this bank into my other account. I started the process last week. Today I got informed it will take 3 or for day longer. They said I didn't initiate it until Sunday. That's a lie. I have the email from them stating the correct date.. They hold your money hostage. I have two more accounts at different banks and I can transfer the money instantly. They lie to you. DO NOT USE THIS OR ANY GRRENFI BANK. You will regret it and have to waste a lot of time when they screw you to move your money to a different account. Oh it will take them awhile. Lime I said they hold your money for as long as they can. They offer no perks no overdraft protection. Nothing.
I have a account with this Company , since it was Aspirations, They have continuously harrassed me about my balance, Now they are telling me if I don't make a deposit they are going to charge me for a not active fee of $5.00, of not using my account , I'm so fed up with this kind of behavior , from this organization it needs to stop " ...I have whats in my account leave me alone " ...You have made me very upset with the way , I'm being treated " ...It's very unprofessional the way your handling your business " ...Stop it " ...👎👊👎
I called the toll free number because, I needed help and my issue was complicate. Unlucky, Angelica G. assisted me with my issue. She carefully listened to my situation and was able to determine the best course of action. She was very professional, highly knowledgeable, and extremely helpful. It is because of professionals like Angelica and outstanding service provided is why I am with GreenFi.
Aspiration teased customers with no charges, so they get my deposit from me 12 years ago, than silently they used it up without any notification for being passive, without any prior notification, so be careful: they change their names, they changes their rules and instead of giving you interest they vaporize your money
July 1, 2025 NOTE: Bank is GreenFi, formerly known as Aspiration, with Banking Services provided by Coastal Community Bank, Member FDIC. 4551 Glencoe Ave, Ste 300, Marina Del Rey, CA 90292.... COMPLAINT: On June 12, 2025 I submitted a Billing Dispute to GreenFi / Coastal Community Bank regarding 5 charges for Bitcoin that I purchased from a merchant that were never received / never deposited into my Bitcoin wallet. I was asked for more specifics by the bank, which I provided, including screenshots of my Bitcoin wallet showing that the purchases were never fulfilled by the merchant. On June 24, 2025 I was informed by the bank that the merchant is contesting my claims and they would therefore be sending the case to pre-arbitration. On July 1, 2025 the bank issued credits to me for the disputed charges then immediately reversed those credits, telling me they had closed the dispute in favor of the merchant, WITHOUT following through with arbitration. Though these disputed charges are all related to purchases made online with my debit card, the bank is claiming that the disputes do not fall under Regulation E due to the "nature of my claims" against the merchant, even though Regulation E includes the definition of Electronic FundTransfers as purchases made with a debit card. I have provided proof to the bank to support my claims and they refuse to act.UPDATE: July 8, 2025Bank posted a reply under my original review that a Customer Service Manager had reached out to me to resolve this issue. THAT IS A LIE. Prior to posting this review I had already dealt with the Customer Service Manager and they are the one that told me they would not help me any further. NO ONE has reached out to me since I posted the review. I have had to file official complaints with the controlling bank (Coastal Community Bank), the state of California where the bank is located, the Federal Reserve, the Office of the Comptroller of the Currency, and Mastercard. UPDATE July 16, 2025:Mastercard responded to my complaint about the bank and said that they contacted the bank and the bank informed them that they would be reaching out to me to resolve the issue, which they still have not, another LIE, just like they posted in their response to my review here. Additionally, the Federal Reserve confirmed receiving my complaint about the bank and stated they will be looking into it as well.THIS BANK HAS NO INTENTION OF FOLLOWING ANY LAWS OR DOING THEIR JOB TO PROTECT CUSTOMERS AND I WILL NOT BACK DOWN EVEN IF WE HAVE TO GO TO COURT.
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GreenFi is a climate-friendly financial firm. GreenFi helps our customers spend, save, and invest with a conscience so you can make money while making the world a better place. And, unlike the Big Banks, we don’t use your deposits to fund oil pipelines or turn your fees into campaign contributions to the politicians that work against you.
The GreenFi Checking & Savings account offers up to 6% cash back, up to 3.00% annual percentage yield (APY), and unlimited fee-free withdrawals at our network of over 55,000 ATMs. Through our Pay What is Fair program, you choose your own fee based on what you think we deserve, even if it’s $0. Terms and conditions apply, see greenfi.com/policies for details.
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