I opened an account for my husband a year ago. They froze the account with no explanation. We have emailed customer support 10+ times over the past year. The account remains frozen with no explanation. They do respond to every email, with a polite note about they "just have no information" about why the account is frozen and they will "let us know when the investigation is complete". 12 months. How is this legal? It's something stupid like $200 in the account - but it's $200 that belongs to us that somehow they have the right to keep for an undetermined period of time for an undetermined reason. We would really love for them to give us our money back and close this account. Complete sham of a company.
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