I possess a high-end graphics card and observed a significant temperature difference between the core and hotspot, with the latter reaching 110°C under moderate load. My case has sufficient space, so that wasn't the issue. I contacted the support team, who connected me with a technician. Following their suggestion, I initiated a return. The customer service team was very cooperative in processing the return and even provided a 30-day voucher. I sent it back on day 23, and although the shipping took longer than expected, they accepted and processed my request without any problems. Within just two days, they offered a replacement, even during their reduced holiday hours. They efficiently handled my return in under a week.
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ASRock Incorporation(HQ)
2F., No.37, Sec. 2, Jhongyang S. Rd.,
Beitou District, Taipei City 112, Taiwan
Email: info@asrock.com.tw
ASRock EUROPE B.V.
Bijsterhuizen 11-11,
6546 AR Nijmegen,
The Netherlands
Phone: +31-24-345-44-33
Fax: +31-24-345-44-38
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