Review Time
As a user of a high-end graphics card, I noticed a significant temperature difference between core and hotspot, with the latter reaching 110°C under moderate load. My case has ample space, so that wasn't the issue. I reached out to support, who directed me to a technician. Following their advice, I initiated a return, and the customer service team was very helpful in processing it. I shipped it back within the 30-day window, and even though shipping took longer than expected, they accepted my return. They offered a replacement within two days, even during reduced holiday hours, efficiently handling my return in under a week.
I possess a high-end graphics card and observed a significant temperature difference between the core and hotspot, with the latter reaching 110°C under moderate load. My case has sufficient space, so that wasn't the issue. I contacted the support team, who connected me with a technician. Following their suggestion, I initiated a return. The customer service team was very cooperative in processing the return and even provided a 30-day voucher. I sent it back on day 23, and although the shipping took longer than expected, they accepted and processed my request without any problems. Within just two days, they offered a replacement, even during their reduced holiday hours. They efficiently handled my return in under a week.
The hardware delivers decent performance for the price, and my initial setup went smoothly. However, the main concern lies with customer support. When issues arose, getting assistance became a frustrating experience. Communication was slow, generic, and unhelpful, leaving me feeling overlooked. The support process seems more focused on delays than resolutions. While you might receive a reliable product, if something goes wrong, you're largely on your own. For dependable long-term support, considering other brands might be a wiser choice.
Outstanding motherboard! The two issues I encountered were actually my misinterpretations regarding indicators and confusing temperature readings. The support team was impressively fast and efficient, responding the same day. Highly recommended!
I've owned numerous PCs and gaming machines, but this desktop is the most expensive and the worst I've ever had. Under minimal load, it frequently blue screens and is only reliable for basic tasks. Despite extensive communication with support, they found nothing wrong and blamed external factors. My old laptop runs games without issues. I advise avoiding this brand entirely.
I want to share my experience with their support service. The initial email response was quick and informative, but the conversation ended with instructions to send my board for RMA. They didn't provide a shipping label, so I had to cover the delivery costs myself. After sending it, they received it but I haven't heard anything back weeks later. This lengthy wait is unacceptable, leaving me without a PC and my other components unused.
Weeks have passed since I submitted an RMA ticket, and I haven't received any response. My GPU developed a defect after just a year, and I'm being completely ignored. I strongly advise against this brand due to poor product quality and lack of support.
I purchased a high-quality graphics card and chose this brand due to its positive reviews. Unfortunately, it developed a fault, and I reported it in February. Despite the advertised three-year warranty, I have been waiting for two months for resolution. My experience with after-sales service has not met expectations, leading to significant frustration. I was passed between customer support and the manufacturer without any clear answers. Since the end of February, I have been unable to use my desktop, significantly impacting my daily life. The prolonged wait for such a simple service is incomprehensible.
I bought a motherboard and Wi-Fi chip but realized the necessary mounting apparatus for the chip was missing. I called support for installation help, but the representative provided incorrect information and rushed the conversation. After following their advice and reinstalling Windows, I faced activation issues. When I called again, they denied any record of my previous inquiries. This has been my worst experience with a tech company, and I feel completely unsupported.
I purchased a graphics card and noticed an unusual electric sound, which worsened over time. Eventually, I realized the fan was defective. Upon contacting support, they insisted on sending the card back for repairs instead of just replacing the fan. They also wanted me to cover shipping costs, which is unacceptable under warranty. I am extremely disappointed and will not recommend this brand.
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ASRock Incorporation(HQ)
2F., No.37, Sec. 2, Jhongyang S. Rd.,
Beitou District, Taipei City 112, Taiwan
Email: info@asrock.com.tw
ASRock EUROPE B.V.
Bijsterhuizen 11-11,
6546 AR Nijmegen,
The Netherlands
Phone: +31-24-345-44-33
Fax: +31-24-345-44-38
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