assai.co.uk

4.3
4.3 Based on 95 reviews

New Store at 33 Union Street Dundee!...

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Norm C.
Impressive customer service experience

I ordered a record that ended up having different cover art than what was advertised. I reached out to the support team for assistance from the US, and they were incredibly responsive. They investigated the situation and found that the label had provided the wrong photo. They offered various options to resolve the issue and were very helpful throughout. I was truly impressed with their effort to understand and fix my problem. I decided to keep the record and became a fan of the company. Keep up the excellent work and ensure the staff gets the recognition they deserve!

5
Date of experience: Aug 25, 2025

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