I ordered an Assault Runner Classic treadmill via pre-order on the Assault website in October 2025. Delivery was promised in Nov/Dec 2025. I had not yet received my treadmill or an order update in mid December. I attempted to call customer service and the line was not answered multiple times when I called. I emailed customer support and I received an email response that delivery was expected in January/February with no explanation as to why there was a delay. In early February 2026 I had not received the treadmill and requested a cancelation and refund. I did reach a customer service agent who informed me that many customers get so tired of waiting for refunds that they file claims with their credit cards to get their money back faster. This company will not say when my refund will be processed because accounting is "backed up".
This company has not been forthcoming with information and has been difficult to reach. I have now been waiting for a refund for over two weeks with no response to my email asking when I can expect to see a refund deposited to my account. There are other similar treadmills sold by companies that MUST treat their customers better. Shop there please.
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