Review Time
I ordered an Assault Runner Classic treadmill via pre-order on the Assault website in October 2025. Delivery was promised in Nov/Dec 2025. I had not yet received my treadmill or an order update in mid December. I attempted to call customer service and the line was not answered multiple times when I called. I emailed customer support and I received an email response that delivery was expected in January/February with no explanation as to why there was a delay. In early February 2026 I had not received the treadmill and requested a cancelation and refund. I did reach a customer service agent who informed me that many customers get so tired of waiting for refunds that they file claims with their credit cards to get their money back faster. This company will not say when my refund will be processed because accounting is "backed up".
This company has not been forthcoming with information and has been difficult to reach. I have now been waiting for a refund for over two weeks with no response to my email asking when I can expect to see a refund deposited to my account. There are other similar treadmills sold by companies that MUST treat their customers better. Shop there please.
I've had the same experience with Assault Fitness as others in that I bought an AssualtRunner Elite Treadmill in March of 2025, told it would ship in May, then June, then July, then September at which time I cancelled the order and requested a refund. Was promised a refund but of course it's never come and repeated attempts to contact them hasn't resulted in any return communication. I filed a complaint with the California Attorney General's office as I have no other recourse that I can think of. DO NOT, DO NOT, DO NOT do business with these thieves. You will certainly regret it!
I ordered a treadmill on 10/26/25. I immediately cancelled the order. It is now 12/31/25 and I still have not received my refund. I have called at least 8 times and used the Chat service at least 5 times. In all those phone calls I only was able to speak to someone 2 times and the rest of the time no one bothered to call me back. This has been the worst customer service I have experienced in 60 years on planet earth!!!!!
I ordered an Assault Runner Classic treadmill via pre-order on the Assault website in October 2025. Delivery was promised in Nov/Dec 2025. I had not yet received my treadmill or an order update in mid December. I attempted to call customer service and the line was not answered multiple times when I called. I emailed customer support and I received an email response that delivery was expected in January/February with no explanation as to why there was a delay. In early February 2026 I had not received the treadmill and requested a cancelation and refund. I did reach a customer service agent who informed me that many customers get so tired of waiting for refunds that they file claims with their credit cards to get their money back faster. This company will not say when my refund will be processed because accounting is "backed up". This company has not been forthcoming with information and has been difficult to reach. I have now been waiting for a refund for over two weeks with no response to my email asking when I can expect to see a refund deposited to my account. There are other similar treadmills sold by companies that MUST treat their customers better. Shop there please.
I want to share my experience with AssaultFitness.com to warn others before making a purchase.On June 16th, I purchased an Assault Runner for $3,500. The product was never shipped. I first requested a shipping update on September 12th, and after receiving no response, I requested a refund on September 30th.When I finally received a reply, Assault Fitness confirmed my refund was approved, but provided no explanation for the failure to ship or respond. Since then, more than two weeks have passed with no refund, no communication, and no accountability — despite my repeated outreach to five different departments, multiple phone calls, and attempts to reach them via online chat.After reviewing the Better Business Bureau (BBB) and other consumer review platforms, it’s clear this is a common pattern:Customers report that orders are not shipped.Refunds are promised but never issued.Communication is ignored after payment is received.It appears that Assault Fitness may be experiencing serious cash flow issues or engaging in deceptive practices, taking customers’ funds without fulfilling their obligations.For anyone considering doing business with AssaultFitness.com, I strongly recommend proceeding with extreme caution — or avoiding them entirely until these issues are publicly addressed and resolved.
I ordered a runner in April 2025 that was supposed to be to be shipped in May. Then it was mid June. It never came. I requested a refund in July 2025. It is now Oct 2025 and no refund due to finance issues. This company is a thief and not reliable. Do not order anything from them if you value your money.
Assault is a totally illegitimate business. They are advertising products they never intend to deliver. They will also never refund your purchase. They actually lied to my bank and told them they refunded my account, which obviously didn’t happen for me or anyone else. They are clearly underwater and planning for bankruptcy. In the meantime, they are scamming as many people as possible. I’m certain a class action lawsuit will be opened and this company will be federally barred from conducting future business. Hopefully criminal charges can be brought given fraudulent activity and a total disregard for consumer protections laws. Protect yourselves. Never purchase anything from this company.
This continues to get worse…Assault sold me a product that ended up having a 4 month lead time, after saying it’s a one-month lead time at the point of sale. I have since sent 27 emails, spoken with 2 people…and now you’re telling you I need to dispute things with MY credit card company, and that the company is delayed in issuing refunds? I’m just amazed Assault is in business after conducting business this way, which I think is pretty suspicious from a revenue accounting perspective.
Like others have said below, I pre-ordered my Assault Fitness Runner Elite in March with an estimated delivery of mid May. Hearing all the raving reviews from youtubers and also various websites, this did not seem like much trouble. The estimated date arrives and still no update on shipping so I contact their customer support who gives me an exact shipping date/delay to 7/24. As the date arrives once more, I still get no information of shipping and contact customer support via their website. They then proceed to tell me it's delayed till September-October with no date nothing. I am now going through their refund / cancellation process but I'm expecting to potentially dispute like others have done with how bad their communication and basic customer service has been. You would think that a company selling premium products at such high prices would be more professional towards their customers. If they can't even succeed at that part, how does that give any confidence in owning their product? Please stay away and save yourself the headache!
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