The vendor reached out to us and offered a resolution. I want to mention that the initial purchasing process was not ideal; however, the vendor was quick to respond and rectify the situation. Required documents were not provided to the shipping company at the time of dispatch. I had to invest many emails, hours, and calls to resolve this issue. The item being shipped was to be stored at -20 degrees. We do not yet know if the item is viable as we are conducting the experiment this week.
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