Your response fails to address the main issues: 1. I did not authorize any withdrawal from my trading account. 2. My deposit was made from my bank account, and any withdrawal should return to that account, not an unknown 'session-based' account. 3. Your claim of an 'automatically executed' withdrawal raises questions about who created the session account, who approved the payout, and why I received no confirmation request. 4. Just because there was an IP login does not mean I initiated a withdrawal. Logging in does not authorize fund movement. 5. Your assertion that a user's password isn't needed for withdrawals is alarming, suggesting potential internal access to client funds, which is not permitted for regulated brokers. 6. I am currently awaiting feedback from relevant fraud and compliance teams and preparing a report for consumer protection agencies. Before I escalate further, please provide detailed information regarding the withdrawal process. Until then, your explanation does not absolve your platform of responsibility.
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Assexmarkets is an established ECN forex broker serving both individual and corporate clients. We offer all of our customers a comprehensive range of trading options, ASSEXMARKETS technical support, and consulting services, with the goal of making the trading process efficient, hassle-free, and above all highly profitable for you. From new account registration to money withdrawal, we make superior customer service our top priority.See more
