I received a shipping confirmation on January 6, 2026, and the shipping company marked the package as “delivered” on January 8. However, it never arrived. I live in a building with a secured mailroom and package lockers that require scanning and generate automatic delivery notifications. I didn't receive any delivery notification, access code, or proof of delivery; and the shipping company has no photo or signature on file. I checked the mailroom repeatedly, contacted my building, and filed a missing package claim with the shipping service. To complicate matters, I was given an incorrect tracking number, which delayed the claim process further. Despite providing detailed documentation, customer support has been unhelpful and rigid, repeatedly stating they cannot assist until the shipping service “accepts” the claim. Communication has been dismissive, and my name has been misspelled multiple times throughout the case. Good customer service means advocating for your customer when a delivery fails, especially without proof of delivery. While the products may be high-quality, this experience makes me hesitant to order again due to the lack of support when issues arise.
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Based in Ticino “Terra di Ciclismo”, Switzerland, ASSOS was founded in 1976 with the creation of the first ever Lycra® cycling shorts. Thanks to its continued investments in R&D, the company has developed a number of innovations that have imposed the d...
