Review Time
I received a shipping confirmation on January 6, 2026, and the delivery service later indicated the package was marked as “delivered” on January 8. However, the package never showed up. I reside in a building with a secure mailroom and package lockers that require scanning and provide automatic delivery notifications. I did not receive any delivery notification, access code, or proof of delivery; and the delivery service has no photo or signature on record. I followed all necessary steps: I checked the mailroom multiple times, reached out to my building management, and submitted a missing package claim with the delivery service. To make matters worse, the seller initially provided me with an incorrect tracking number, which further delayed the claim process. Despite submitting thorough documentation and updates, the customer support team has been unhelpful and inflexible, repeatedly stating they cannot assist until the delivery service “accepts” the claim. Communication has been dismissive, and even my name has been misspelled several times throughout this issue. I understand there are procedures to follow, but effective customer service means supporting your customer when a delivery fails — especially when there is no evidence the package was ever delivered. The products might be of high quality, but this experience has left me hesitant to place another order due to the lack of support when issues arise.
I received a shipping confirmation on January 6, 2026, and the shipping company marked the package as “delivered” on January 8. However, it never arrived. I live in a building with a secured mailroom and package lockers that require scanning and generate automatic delivery notifications. I didn't receive any delivery notification, access code, or proof of delivery; and the shipping company has no photo or signature on file. I checked the mailroom repeatedly, contacted my building, and filed a missing package claim with the shipping service. To complicate matters, I was given an incorrect tracking number, which delayed the claim process further. Despite providing detailed documentation, customer support has been unhelpful and rigid, repeatedly stating they cannot assist until the shipping service “accepts” the claim. Communication has been dismissive, and my name has been misspelled multiple times throughout the case. Good customer service means advocating for your customer when a delivery fails, especially without proof of delivery. While the products may be high-quality, this experience makes me hesitant to order again due to the lack of support when issues arise.
One star feels too generous for this situation. Having been a loyal customer for around 25 years, I've always purchased from this brand. About 18 months ago, I had a faulty pair of gloves, and it took almost a year to resolve the issue. Less than a year ago, I bought some new winter bib tights. I started wearing them in the autumn, and last week I noticed they have worn through at the rear near the center seam. They are so thin they are see-through and have a large hole. I returned them to the bike shop where I bought them. This is where the brand fails. The representative agreed they were a warranty issue but had to forward them to his supervisor for a decision. If the warranty is accepted, the bike shop must cut them up and send pictures before a credit note is issued. Only then can the bike shop order a replacement pair, assuming they are in stock. This process is frustrating and cumbersome, especially for a premium product. Why not let the representative make the decision? Why should customers wait weeks or months for replacements? This experience has made me consider finding a new company.
I enjoy your products and order all my gear from you, but your app is not functional. Unless I order through a browser, it simply doesn't work. I've tried several times over the past year with no success. The app seems to have issues from a specific region. However, I want to mention that I have used your warranty policy and contacted customer service multiple times, all of which went smoothly for me. Thank you for your good range of products.
Feeling scammed! Do not purchase anything from this company. They claim to be Swiss, but they don't deliver on that promise. They charge you and never return your money. They provide a shipping number that doesn't work and make you wait as long as possible before issuing a refund. I have been waiting for my refund of €300 for an entire month. What a shame.
I have many products from this brand, and my experience has been entirely positive. Shipping isn't overnight, but it's reliable, typically taking around three days from Switzerland to the UK. In all my years using this brand, I've encountered only one manufacturing issue, which was quickly resolved under warranty. When I damaged a pair of bib tights (my fault), I found the repair service to be exceptional. First-class service! While I question the pricing of the gloves, the bibs and base layers are fantastic. Only a few brands come close to matching their quality.
I purchased a pair of winter cycling pants as a Christmas gift on December 3rd. Delivery was supposed to be within 2-4 days. I was charged €294 for the order, received no email confirmation, and now, 17 days later, with only 4 days until Christmas, there is no sign of the package. The delivery company is not updating the tracking number, leaving me in the dark. I'm very disappointed as I expected a reputable site for high-end cycling gear. Given the other reviews, I'm worried that this purchase may never arrive and concerned about the potential for fraud. Customer service has been slow and uninformative.
I purchased the TACTICA T5 gloves through an authorized retailer using the official photos. The pair I received differs from the images online, using cheap materials and showing poor craftsmanship. The brand even confirmed that my pair is the correct model, which means the product photos do not align with what is sold to consumers. This is disappointing for a brand known for premium pricing.
I placed an order and was charged, but it was never shipped. I wasn't notified about the cancellation. They held my money for the entire duration, and now I can't find the item in stock anywhere else in my size. It still shows as in stock after I ordered. This bait-and-switch tactic is frustrating. When I eventually inquired about my order, they told me it was canceled and claimed they hadn't charged me. They suggested checking my spam, but I found no communication. I was indeed charged for my order. Instead of gaining a repeat customer, they opted to dismiss me with poor service.
I purchased a pair of winter cycling pants. While the quality is fine, they were too small. The issue lies with the returns service. I contacted them on the day I received the item and got a prompt response stating the courier would reach out with return instructions. A week later, I'm still waiting after several back-and-forth emails. If they had provided a returns label or QR code for scanning, it would have been much simpler. While the brand is excellent, I won't order directly again.
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Based in Ticino “Terra di Ciclismo”, Switzerland, ASSOS was founded in 1976 with the creation of the first ever Lycra® cycling shorts. Thanks to its continued investments in R&D, the company has developed a number of innovations that have imposed the d...
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