One star feels too generous for this situation. Having been a loyal customer for around 25 years, I've always purchased from this brand. About 18 months ago, I had a faulty pair of gloves, and it took almost a year to resolve the issue. Less than a year ago, I bought some new winter bib tights. I started wearing them in the autumn, and last week I noticed they have worn through at the rear near the center seam. They are so thin they are see-through and have a large hole. I returned them to the bike shop where I bought them. This is where the brand fails. The representative agreed they were a warranty issue but had to forward them to his supervisor for a decision. If the warranty is accepted, the bike shop must cut them up and send pictures before a credit note is issued. Only then can the bike shop order a replacement pair, assuming they are in stock. This process is frustrating and cumbersome, especially for a premium product. Why not let the representative make the decision? Why should customers wait weeks or months for replacements? This experience has made me consider finding a new company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Based in Ticino “Terra di Ciclismo”, Switzerland, ASSOS was founded in 1976 with the creation of the first ever Lycra® cycling shorts. Thanks to its continued investments in R&D, the company has developed a number of innovations that have imposed the d...
