I received a shipping confirmation on January 6, 2026, and the delivery service later indicated the package was marked as “delivered” on January 8. However, the package never showed up. I reside in a building with a secure mailroom and package lockers that require scanning and provide automatic delivery notifications. I did not receive any delivery notification, access code, or proof of delivery; and the delivery service has no photo or signature on record. I followed all necessary steps: I checked the mailroom multiple times, reached out to my building management, and submitted a missing package claim with the delivery service. To make matters worse, the seller initially provided me with an incorrect tracking number, which further delayed the claim process. Despite submitting thorough documentation and updates, the customer support team has been unhelpful and inflexible, repeatedly stating they cannot assist until the delivery service “accepts” the claim. Communication has been dismissive, and even my name has been misspelled several times throughout this issue. I understand there are procedures to follow, but effective customer service means supporting your customer when a delivery fails — especially when there is no evidence the package was ever delivered. The products might be of high quality, but this experience has left me hesitant to place another order due to the lack of support when issues arise.
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Based in Ticino “Terra di Ciclismo”, Switzerland, ASSOS was founded in 1976 with the creation of the first ever Lycra® cycling shorts. Thanks to its continued investments in R&D, the company has developed a number of innovations that have imposed the d...
