If I could rate with half a star or less, I would. The only reason they get 1 is because someone answered the phone twice! Unfortunately whoever answered the first time claimed they could complete my recertification application over the phone and allegedly did before giving me the number to the National Verifier. When I called them, they stated that Assurance sent them a phony document from another state that claims I was receiving benefits. I was livid and was able to explain to the agent I never provided a counterfeit document to Assurance. I did send the NV authentic documents immediately afterwards and was approved within an hour. Since my phone was off with Assurance, I called them a second time, told them what happened and that I didn't want to do business with them any longer. The representative, who acted as if she didn't care, switched me over to the survey recording, meaning she had disconnected the call. I chose a different carrier to do business with after that incident and already see they have a much higher rating. Assurance may set you up for fraud charges and they might even be the same people who were once Q-Link until they got shut down.
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Virgin Mobile USA is a no-contract mobile provider on the nationwide Sprint network.