assurancewireless.com

Tried it Twice with provided phone and BYOD

I have tried Assurance wireless twice because the secondtime i signed up for lifeline I didn't realise that was the company i was with the first time. Both were terrible experiences that basically provided service that never seemed to work. The first time i applied for the lifeline service was in 2018 they provided me with a phone that was so cheap it shocked me. The screen was shockingly small and barely fit more than 4 app icons on it. The speed of the phone itself was so slow. The graphics were so pixilated it was almost comical. Although the service was the worst part. I rarely seemed to get a signal for anything. I couldnt use it as a gps because it would lose network connectivity so much. I thought maybe it was because i lived in a more rural area. They shouldnt be pushing their service then in that area of they cant provide the coverage though. Phone calls were just as problematic and i found most calls were often choppy and both parties having to say "can you hear me" throughout the call. Many calls would drop I ended up assuming the lifeline phone service was worthless crap and paid for a cheap phone service plan and allowed the lifeline phone to be disconected after 2 months of trying to deal with it. I tried thier service again with their BYOD plan in orange county, ca in 2024. I put the sim card into my phone. I had a phone that allowed for dual sim cards so i had a cheap prepaid plan to fall back onto after the GB of data Assurance provided were spent. Well, i found the prepaid sim card was doing all the work. I took the other SIM out to make sure i wasnt using their system. The data was unbelievably slow and dead in most seclctions of my apartment. Outside didnt improve much better when i would just have Assurance as the only sim card. There was no excuse for poor quality signal now. I had their card set to be the primary on the phone and for it to switch to the other when Assurances coverage would drop and Assurances coverage was on so little that i used up the back up data plan. I used google voice to route my calls so that i had only one number, the phone would often have trouble routing my calls through assurance though and so i found that Assurance was turned off because the phone was never seeing it as a connected data source and. I feel like this company is intentionally sucking the lifeline program of money while providing the cheapest possible service to those who have it. When i have tried to call customer service i would end up hanging up because the wait times were too long. It is a waste of time using their horrible service. Since TMobile owns it, they are clearly cabable of providing a working phone service. They just dont care to because they make more money if they just run a low signal and send out the cheapest phones around. The government should stop working with them

Date of experience: Aug 09, 2024