They fail to notify one that it's time to recertify, so the lifeline is cut off and one has to pay as one goes at $.10 per minute, only if one doesn't have whatever minimum balance they think one should have, somewhere over $5, the phone still won't work. Each call, whether 1 second or 60 and each unsolicited text tolls those minutes. Customer support is completely unintelligible, with such poor English-speaking skills that they should not be allowed to serve the U.S. market. Each representative tells you something different and what they say is inconsistent and inaccurate. The website offers little to no help in resolving issues so one is forced to talk to the people. Takes about 1 and 1/2 hours each time to get through, think something is resolved only to find that it's not.
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Virgin Mobile USA is a no-contract mobile provider on the nationwide Sprint network.