Extremely negative experience and unacceptable claim handling.Despite an active policy and explicit coverage for mechanical/electrical failures starting from the second year, Assurant continues to refuse opening the claim using pretextual justifications. The manufacturer (Apple) has confirmed that the warranty has expired, Amazon refers back to the manufacturer, and Assurant redirects again to Amazon, creating an endless runaround that effectively nullifies any customer protection.All requested documentation was provided multiple times, including official communications from Apple and Amazon confirming their inability to proceed under warranty. Nevertheless, the case is not taken in charge.Inefficient customer service, standardized responses, no real support, and a complete mismatch with the contractual terms agreed upon.In practice, a useless policy.Not recommended.
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