Review Time
This company just a scammers most documents what they asking, and they asking a lot no chance to provide, so really very hard to get claim excepted, if u need mobile insurance for sure don’t go with this company
Do NOT Trust Vodafone / Assurant Insurance
I strongly do not recommend Vodafone or Assurant insurance. My phone was stolen, I followed all proper procedures—including locking my car with the key fob—and was honest about the situation, yet my claim was denied.
It seems their policies are designed so that the only way to get a replacement device is to lie or be dishonest. They call it a “policy,” but in reality, they don’t want to help honest customers.
The whole process was stressful, especially while caring for my elderly mother, who has Alzheimer’s and is blind. Vodafone and Assurant need to change their approach—this is not fair or reasonable treatment for honest customers.
Be careful and think twice before trusting this insurance.
I had an incredibly frustrating experience with a warranty provider. My vehicle started overheating, and I followed all procedures as instructed, taking it to a recommended garage. They quoted £2,600 for the repairs. My policy has a £1,000 claim limit, which meant I would have to cover the remaining amount myself — something I simply couldn’t afford. I then had to move the vehicle to another registered garage, which fixed the issue for just £267, revealing how inflated the original quote was. Despite this, the warranty provider continuously delayed authorization and ultimately decided to pay only £97, justifying this by stating they price parts based on their sources, not what garages charge customers. Throughout this ordeal: • I was left without a means of transport • I was denied a courtesy vehicle despite what my policy stated • I incurred significant expenses for alternative transport • My complaint was brushed off with no real resolution • I experienced a complete lack of empathy and accountability The policy is structured in a way that allows the provider to delay, underpay, and transfer costs to the customer. When you actually need assistance, the coverage is practically worthless. If you’re thinking about this warranty, be aware: You may pay for coverage, but when issues arise, you are largely left to fend for yourself. I cannot recommend this provider to anyone.
You can refer to my previous review... However, I filed a claim in September after my phone sustained water damage and sent it for repair. The initial service was handled quickly, and the phone was returned in working condition. Unfortunately, in November, the screen malfunctioned. I reached out to the support team again, and to their credit, they repaired it within a week after it was sent back. Regrettably, the screen failed again shortly after. This time, it displayed random colors instead of a black screen, and when I attempted to mirror the screen via cable, the output was entirely black. Whether this was a cable issue or something more serious, it was clear that something was amiss. Feeling understandably frustrated, I called again. The support team was fantastic and promptly arranged for a doorstep exchange. Within a week, I received a brand new device today (slightly disappointing color change to Titanium Grey :), but I’ll manage).
Extremely negative experience and unacceptable claim handling.Despite an active policy and explicit coverage for mechanical/electrical failures starting from the second year, Assurant continues to refuse opening the claim using pretextual justifications. The manufacturer (Apple) has confirmed that the warranty has expired, Amazon refers back to the manufacturer, and Assurant redirects again to Amazon, creating an endless runaround that effectively nullifies any customer protection.All requested documentation was provided multiple times, including official communications from Apple and Amazon confirming their inability to proceed under warranty. Nevertheless, the case is not taken in charge.Inefficient customer service, standardized responses, no real support, and a complete mismatch with the contractual terms agreed upon.In practice, a useless policy.Not recommended.
After paying for insurance through the company for a decade, my first attempt to use it for my phone, which unexpectedly crashed, was a letdown. They sent a replacement device that was marked as 'stolen/lost' and couldn't be activated. The next replacement took four days to arrive and also had a 'block' preventing activation. I will be terminating my mobile insurance with the company if they persist with this replacement provider.
I have paid for insurance through spectrum for 10 years and the first time I tried to use it on my iphone 16 pro max which crashed for no reason, they sent a replacement phone that was "stolen/lost" and unable to be activated. The replacement for that phone took 4 days to come in and was also unable to be activated because it had a "block" on it. I will be cancelling my mobile insurance through spectrum if this is who they continue to use as a replacement provider.
Lack of communication, being told different things from different people. Logged a claim on Thursday 11th of December online, called them on the Friday to chase things up as I’ve not received an email to say that have received my claim. I was then sent an email to send proof of purchase and usage which I have, I was told it would take 1 working day and seeing as they work over the weekend they class them as working days. I’ve been told my numerous other people over the phone all different time scales. 3 people said I would hear back today but nothing, spoke to someone today and they told me it could be Thursday by the time anyone gets it touch with me. Absolute shambles. Claim ID is 55173224. Hoping this review will help other people out.
Do not use any bank accounts that use Aasurant. They use cheap far east parts. Checked in with apple as my screen kept going dark upon receiving phone calls. I cross checked with apple support, even sent in the evidence to Assurant and they have still dismissed it. Jeez these guys know more than apple… who would’ve thought!Complaints have wiped their hands clean with my complaint even though the phone is clearly not functioning! I will now be raising a charge back against these crooks!
My husband lost his phone on 3rd December and logged a claim that evening when we were not able to find our phone. They asked us to provide proof of purchase and proof of usage documents which we gave them on 8th December Monday. They assured us that we will hear back within three working days.AFter 3 days they said send the proof of usage again and said once we receive it we will be in touch in 1 working day. We immediately submitted the document.it has been 3 working days since this happened and no reponse or update on this and we tried calling them twice but they said its in process its in review.it has been 9 days since the claim has been made still hasn't got anything. My husband don't have any extra phone and we are stressed because of this.Update: 15th decThey have again asked for proof of usage which was sent twice before and 3rd time they have asked us to send original documents.
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