My husband lost his phone on 3rd December and logged a claim that evening when we were not able to find our phone. They asked us to provide proof of purchase and proof of usage documents which we gave them on 8th December Monday. They assured us that we will hear back within three working days.AFter 3 days they said send the proof of usage again and said once we receive it we will be in touch in 1 working day. We immediately submitted the document.it has been 3 working days since this happened and no reponse or update on this and we tried calling them twice but they said its in process its in review.it has been 9 days since the claim has been made still hasn't got anything. My husband don't have any extra phone and we are stressed because of this.Update: 15th decThey have again asked for proof of usage which was sent twice before and 3rd time they have asked us to send original documents.
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