Do NOT Trust Vodafone / Assurant Insurance
I strongly do not recommend Vodafone or Assurant insurance. My phone was stolen, I followed all proper procedures—including locking my car with the key fob—and was honest about the situation, yet my claim was denied.
It seems their policies are designed so that the only way to get a replacement device is to lie or be dishonest. They call it a “policy,” but in reality, they don’t want to help honest customers.
The whole process was stressful, especially while caring for my elderly mother, who has Alzheimer’s and is blind. Vodafone and Assurant need to change their approach—this is not fair or reasonable treatment for honest customers.
Be careful and think twice before trusting this insurance.
UPDATE REPLY TO ASSURANT:
Thank you for your reply. However, this public response is not consistent with what I was told directly by your complaints team.
On 13 February 2026, Katrina Jeffries emailed me confirming that speaking to you “would not have changed” the outcome and that you would maintain the claim decline, stating the decision was “fully reviewed” and that the call had been listened to.
In that same email, Katrina claimed the decline was based on the assumption that:
the van’s key fob “does not always work”,
I was aware it “requires multiple clicks to lock properly”, and
that because I had a previous break-in claim, you determined “reasonable care was not taken”.
I replied clearly that if Assurant continues to maintain the decline without providing clear evidence and a fair application of the policy terms, I will escalate the complaint through the next steps stated in the Final Response Letter.
So when Vodafone/Assurant now replies here saying “please respond so we can review the claim and see what we can do to help”, it feels misleading because I have already disputed the decision in writing and I was explicitly told the decline would be maintained.
I stand by my review. I will only update it if my case is genuinely reopened and reassessed fairly, based on evidence rather than assumptions.
Taking assumptions without talking to a customer is the least poor service I have ever seen, I have been paying an insurance for years for zero support, ridiculous how poor average people is treated these days for a silly phone replacement.
Claim your business profile now and gain access to all features and respond to customer reviews.
