Review Time
Did a great job of quick, good repair. The company I wqs went to wqs good and the tech Gary wqs friendly and knowledgeable. I recommend this repair company in Henderson, Nevada. (Uncompensated review.)
Do NOT Trust Vodafone / Assurant Insurance
I strongly do not recommend Vodafone or Assurant insurance. My phone was stolen, I followed all proper procedures—including locking my car with the key fob—and was honest about the situation, yet my claim was denied.
It seems their policies are designed so that the only way to get a replacement device is to lie or be dishonest. They call it a “policy,” but in reality, they don’t want to help honest customers.
The whole process was stressful, especially while caring for my elderly mother, who has Alzheimer’s and is blind. Vodafone and Assurant need to change their approach—this is not fair or reasonable treatment for honest customers.
Be careful and think twice before trusting this insurance.
UPDATE REPLY TO ASSURANT:
Thank you for your reply. However, this public response is not consistent with what I was told directly by your complaints team.
On 13 February 2026, Katrina Jeffries emailed me confirming that speaking to you “would not have changed” the outcome and that you would maintain the claim decline, stating the decision was “fully reviewed” and that the call had been listened to.
In that same email, Katrina claimed the decline was based on the assumption that:
the van’s key fob “does not always work”,
I was aware it “requires multiple clicks to lock properly”, and
that because I had a previous break-in claim, you determined “reasonable care was not taken”.
I replied clearly that if Assurant continues to maintain the decline without providing clear evidence and a fair application of the policy terms, I will escalate the complaint through the next steps stated in the Final Response Letter.
So when Vodafone/Assurant now replies here saying “please respond so we can review the claim and see what we can do to help”, it feels misleading because I have already disputed the decision in writing and I was explicitly told the decline would be maintained.
I stand by my review. I will only update it if my case is genuinely reopened and reassessed fairly, based on evidence rather than assumptions.
Taking assumptions without talking to a customer is the least poor service I have ever seen, I have been paying an insurance for years for zero support, ridiculous how poor average people is treated these days for a silly phone replacement.
I have my dishwasher under warranty. I called for service as it was not working. The technician came and opened the door and claimed the mother board is not working. Wrote up a reprt that there is cockroach manifestaion there and eggs underneath. He didnt even pull out the dishwasher to see anything underneath. There are absolutely no roaches in my house. He didnt eant to fix it as this can be expensive and major problem so just left and put in a report because roach eggs and roach manifestation is not covered under warranty. Just horrible service. I have tried reaching out to them several times. Now they are saying show them the proof that there is no raoch manifestation. Absolutely a joke. If you dont want cover an item then stop selling the warranty for it and make people look bad and talk bad about their home. Please save yourself from these guys.
How convenient but, when you need them, they will let you down. I had a renters fire claim and they never communicated. I paid my premiums for years and years and timely. They did zero to help me, paid zero. I would NEVER recommend. I dropped Geico and Assurant post-fire.
Initially, the valuation went smoothly, and I reached out before the deadline expressing my desire to keep the phone and requested a reversal. I hadn't been charged yet. Three weeks after the deadline, I still hadn't been charged, but the online status remained pending. I contacted them again, assuming they had accepted my reversal. Instead of responding, they took my follow-up as a reminder to charge me, and then informed me it was too late. Very disappointing experience!
We received a disbursement gift card for our broken refrigerator, but there were no instructions or contact information provided to address issues. I contacted the bank, but the number was unhelpful. I spent over 5 hours at a store trying to resolve the problem. The staff were fantastic and tried every possible lead to use the card, but they couldn't find a solution either. It turned into a nightmare. Ultimately, I had to buy a new refrigerator myself after being without one for over a month due to delays in repairs and parts shipping. When the repair team finally arrived, they deemed it irreparable. I am uncertain if we will ever access the funds on the card. My husband is considering consulting a lawyer. This has been a truly awful experience.
I want to share my frustrating experience with an ongoing claim for a lost device. Unfortunately, the replacement process has been delayed for several weeks due to a technical requirement that my carrier cannot meet. Since early December, the claim has been caught in a loop because the insurer needs the primary IMEI of the lost device to be blacklisted before moving forward. My carrier has repeatedly confirmed that they are unable to blacklist the primary IMEI for this model and can only block the secondary IMEI. While that secondary IMEI has been blacklisted and all necessary documents submitted, the claim remains on hold until the primary IMEI is blocked—something the carrier insists is not technically feasible. Despite numerous explanations and confirmations, I've only been informed that the insurer is “monitoring” the primary IMEI for blacklisting, without any alternative solutions provided. This has left me without a device for an unreasonably long time and compelled me to escalate the issue to a supervisor in hopes of finding a practical workaround. The process seems rigid and disconnected from the actual capabilities of carriers, effectively leaving the claim in limbo. Customers should not be trapped in a system that requires a step that cannot be technically accomplished.
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