They are an awful housing association to rent from as they only care about money and not tenants at all. What's the point in having tenancy agreements and rules if people clearly don't have to follow them and get away with it as Aster doesn't investigate or even attempt to look into anything. We got neighbours who haven't got underlay with carpet above us that stomp around and slam doors, making so much noise late at night despite everyone being told underlay and carpet was not an option and must be put down. They put things up on the wall despite us all being told it's a new build and we couldn't for the first year. These neighbours above us have caused us issues for months with verbal abuse at our front door, blaming us for things we didn't do at out door or via messages, making false police reports of child abuse which is malicious and wasting police time. They have fly tipped baby stuff in the bike shed and tires outside the building which was photographed in a letter sent to all neighbours. They park their car in whatever spot they like despite all neighbours having a numbered specific spot to park. They have lied about us to other neighbours to make them hate us and generally made us feel unwelcome, unwanted and unsafe in our building. We reported the issues to the police and they said they would try to help but wouldn't be able to much but said that Aster should be doing more to help us and investigate them. We love out place but hate living here because of issues with neighbours that Aster doesn't care to help with or resolve. We gave evidence to Aster to prove some of the behaviour towards us and it still wasn't enough so we get treated poorly by neighbours that have a personal disliking towards us even though we have been nothing but nice and helpful and we have done nothing to deserve the issues we receive. Aster just doesn't care and does nothing about poorly behaving tenants that treat other tenants badly and can't follow their tenancy agreement or rules set in and around the building. If we had the money to just move we would but we don't so now we feel trapped in our building and home. We have to avoid the neighbours causing us issues and hope they will leave us alone as Aster couldn't care less. Shame on Aster!!!
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We are a developer of new homes and a housing association. We build homes for open market sale and shared ownership.
