My experience with Aston Square has been extremely disappointing.
A repair issue in my flat that affects the usability of the bathroom has now been ongoing for more than five weeks, despite being repeatedly described as an “urgent” matter. During this time, the bathroom has remained partially unusable and debris from the works has been left inside the property for an extended period.
While I understand that repairs can sometimes take time, the main concern has been the lack of coordination, accountability, and communication throughout the process. Contractors have not attended when expected, basic steps such as removing debris or conducting a moisture assessment have been repeatedly delayed, and clear timelines for completion have not been provided.
Most concerning is that recent emails requesting updates have gone unanswered, leaving the issue unresolved despite the significant disruption to normal living conditions.
Tenants rely on managing agents to ensure that essential parts of a property remain functional and that maintenance issues are handled in a timely and professional manner. Unfortunately, this experience has fallen well below what would reasonably be expected in terms of responsiveness and tenant care.
I hope this feedback encourages Aston Square to improve its handling of urgent maintenance issues and communication with tenants, as the current approach has been extremely frustrating and disruptive.
The picture shows the state in which the bathroom was left for more than a month and counting.
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Residential Property Management. Lettings, Management, Sales, Block-management.
