This service activated domestic roaming on my mobile line without my approval after I specifically requested international options for a travel period. This mistake led to months of incorrect charges. When I contested the bill, I received confusing and conflicting responses from the support team. They claimed I didn't notify them upon my return, which was never mentioned as a requirement. Even when I clarified my travel status, they dismissed my concerns. Promises of escalations and callbacks were never fulfilled, and I struggled to reach anyone who could help. A visit to a local office was fruitless as billing wasn't handled there. Despite assurances, charges continued until December 3. The whole experience feels designed to frustrate customers rather than resolve issues. As a senior citizen, the stress and effort to correct this have been unreasonable. Online reviews suggest others share this experience; proceed with caution.
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